Getting the lab work to the lab
LabWay, an intuitive and easy to use mobile application, enables the traveling phlebotomist and courier to collect and deliver samples, consumables, and packages from clients to lab and vice versa. The application pulls the collection points from the lab and assists the phlebotomist in planning his day.
LabWay displays the list of locations (clinics, patient service centers, nursing homes, and home pickup) in the route, sorted by distance from his current location. Upon arrival, the list of all required collections is displayed, including the patient’s phone and room numbers, samples to collect, and collection instructions. Visits and collections are logged and can be tracked in real time by the lab back-office. A sample’s chain of custody is maintained from collection through delivery, until completion.
LabWay improves the phlebotomist’s time management, reduces the lab travel costs, and instructs the phlebotomist as to the optimal type and amount of tubes. The laboratory can rely on accurate routes capturing, including timestamps of arrival and collection, enabling accurate travel charges to be sent for insurance reimbursement.
LabWay is directly linked with the LIS, enabling the lab back-office to monitor and adjust the travel plans with new stops and collection needs in real time. Turnaround time reports and alerts can be generated based on actual collection time.
Improved customer service
LabWay enables the traveling phlebotomists to plan their day properly, and arrive prepared. The application clearly indicates the schedule and enables phlebotomists to easily contact and notify patients and clinics on their ETA.